Twig & Petal Farm Apothecary currently ships to all residential and commercial addresses in the contiguous United States, Alaska, and Hawaii. Orders are shipped Monday - Friday 9am - 5pm CST. We do not ship on Saturday or Sunday. If you place your order late in the day, it will not ship until the following day. If you place your order late in the day on Friday, it will not ship until Monday. Please take this into account when placing your order and choosing your shipping method.
We offer standard ground shipping. All of carrier shipping guidelines apply to our shipments including, but not limited to s hipping times, delivery standards, and more. Twig & Petal Farm Apothecary is NOT responsible for packages stolen from a residence (neither is the carrier). Twig & Petal Farm Apothecary is not responsible for issues with shipping carriers.
At Twig & Petal Farm Apothecary we pride ourselves on high quality and standards. If for some reason you are not completely satisfied with your purchase you may return it within 30 days.
Returns will only be accepted within 30 days of receipt by the customer.
Unopened products returned in original, sealed packaging will receive a 100% credit.
Opened products (or any damaged products or products with damaged seals) will receive a 50% credit, up to a maximum of 1 open bottle per product sku (i.e. for each product, we can only accept 1 open bottle for credit; all others of the same product must be in a factory sealed container for credit).
Refunds are for product costs only. We are unable to refund shipping costs.
All returns must include either your packing slip, order number or full name / date ordered.
Please package the items well and purchase insurance or Delivery Confirmation service. We will not be able to honor credits for packages not received or merchandise that comes back to us damaged.